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This is a show about work. Some people work to make money. Some people work to feel fulfilled. Some people don't work at all. For the last two decades, Katy has been at the frontline of the customer service industry. From getting you high to supersizing your whopper meal, she has done everything she can to make you happy. She isn't sure if she has much left to give but, for this show (like the true professional she is), she will put herself out there one more time. Join Katy for a very personal story of the ups and downs of what it means to serve you - the great British Public.